The Employee Assistance Program (EAP), KGA, is a free, confidential service that provides counseling and work life assistance to employees and their family members.

In addition, the EAP can be a valuable resource to you as a manager or supervisor. In addition to consulting with HR, speaking with an EAP counselor provides an objective viewpoint and guidance in many management situations such as difficult employees, return to work issues, employee terminations and sensitive subjects.

Outline of this session:

• Overview of EAP services
• Various ways in which the EAP serves as a valuable tool for managers/supervisors
• How to recognize when an employee has a personal problem
• How to refer an employee to the EAP
• Review of scenarios to help participants identify issues, discuss approaches to helping employees, and clarify the accountability of a manager when faced with employees in need of assistance